Within Australia, shipping is FREE for all orders over $95! Orders under $95 are a flat rate of $9.95 for standard post and $15.95 for express post. We currently use Australia Post e parcel for both standard and express delivery.
Internationally, products are shipped via airmail, with the rate based on the weight of your order and your location. The shipping charge for your order will be displayed during checkout once you have filled in your delivery address. GST is not charged on products for international orders.
Orders will generally be shipped within 5 business days of payment being received. At all times, we endeavour to maintain adequate stock levels, but occasionally during peak times, low stock may occur. Should you order an item we do not have in stock, we will notify you with an ETA, and you may choose to wait, exchange the item for another, or receive a refund.
Once your order has been processed and posted, you will receive an email with a tracking number. You can then track your order using the online tracking tool on the Australia Post website.
For standard delivery within Australia, please allow 2 – 6 working days to be received by you once dispatched. For express post within Australia, if you are in the Express Post delivery area, you should receive your order the next business day after dispatch, or longer if you are outside the network. Delivery times for international orders vary depending on location.
If you have any concerns about the delivery or processing of your order, please contact us by emailing to firstname.lastname@example.org, we will get back to you within 48 hours.
returns & exhanges
Items can be returned for a refund or exchange, due to change of mind, at customer's expense. Please contact us by emailing email@example.com to obtain a return confirmation number. The return confirmation number will need to be included with the return of your items. Without the return confirmation number, the exchange or refund will not be processed.
Exchange or refund will only be processed if the following conditions are met:
It is recommended that any returns are sent with a trackable post as we will not be held responsible for items lost in the mail.
We reserve the right to refuse an exchange or refund for change of mind if the above conditions are not met. Any returned products that show signs of use upon inspection by us will be returned to you and no refund will be granted. Return shipping fees will apply.
What if item is missing or wrong item is sent?
What happens if the item is faulty or damaged on arrival?
Please see individual products for size charts and available sizes, thank you.
What currency is shown on the website?
Can I collect my order?
What payment methods do you accept?
Can I cancel my order?